LEGAL REFERENCE

relax video Terms & Conditions

Ye hamari sharait aur qawaneen hain jo aapka account, deposits, withdrawals aur live gaming experience ko manage karte hain. Jab aap relax video par account kholte ho, tab...

Account SecurityPayout RulesWithdrawal TimingData ProtectionDispute Resolution
relax video relax video Terms & Conditions

Jurisdiction aur Qanuni Pokhta

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

CUSTOMER ASSISTANCE

Terms Issues? Hamara Support Team Yahan Hai

Jab aapko hamari terms samajhne mein confusion ho, ya koi clause clear nahi, tab hamara support team directly aapki madad karta hai...

Live Chat Support Real-time jawab aapke terms questions ke liye. Hamara...
Email Escalation Detailed issues ko email se submit karo. Hum...
Account Help Desk Specific account terms—withdrawal hold, verification lag, payment dispute—ke...
CREDIBILITY SIGNALS

Kyun Hamara Terms Trusted Hain

relax video ka pura operations model transparent rakha gaya hai. Hum Pakistani payment rails—JazzCash, Easypaisa, SadaPay, Raast—ke saath work karte hain. Har transaction hashed aur logged hoti hai. Account verification process strict...

Verified Payment Integration

Hamara JazzCash, Easypaisa, SadaPay aur Raast connections directly bank-certified hain. Har deposit aur withdrawal tamam real-time audit logs mein rehti hai.

Compliance Audits

Hamari account security aur withdrawal processes regularly third-party audits se guzarte hain. Results public dashboard par available hote hain.

Account Verification

CNIC verification aur address proofs mandatory hain. Isse scam aur money laundering stop hoti hai. Aapka account legitimate rehta hai.

Withdrawal Transparency

Jab aap paise nikalne ka request karte ho, aapko instant confirmation milta hai. Withdrawal status real-time track kar sakte ho hamara dashboard se.

Data Encryption

Aapka banking details, CNIC number, aur personal information 256-bit SSL encryption mein stored hote hain. Sirf authorized staff access kar sakta hai.

Dispute Resolution

Agar koi payment issue aaye, hamara team hamari bank logs aur payment gateway records check karta hai. Investigation pura transparent hoti hai.

Hamara Sabhi Policies Aligned Hain

relax video ke Privacy Policy, Withdrawal Policy aur Gaming Terms sabhi hamari account flow ke saath align hote hain. Jo withdrawal rules hain, wo Privacy Policy mein bhi...

Account TermsHow you open, verify, and maintain your account with relax video. Login security, password reset, and account closure procedures.
Payment TermsDeposit and withdrawal rules using JazzCash, Easypaisa, SadaPay and Raast. Minimum amounts, settlement timing, and failure handling.
Privacy PolicyHow we collect, store and protect your data. CNIC, banking details, and session logs remain encrypted and confidential always.
Withdrawal PolicyDetailed payout rules. Verification steps, hold periods, and dispute processes. Fully aligned with Terms & Conditions language.
Gaming TermsHow live tables, slots and sportsbook bets work. Bet cancellation, cash-out rules, and real-money settlement mechanics.
Dispute ResolutionWhat happens if your withdrawal is delayed or account is locked. Timeline, escalation path, and final decision authority.
Content & ConductWhat account behaviour is prohibited. No multi-accounting, no bots, no payment fraud. Violations result in account suspension.

Aapke Account Aur Paise Kaise Surakshit Hain

relax video hamari terms ko zaroori saighe se implement karta hai. Har account mein two-factor authentication optional hai taako aapka login safer ho. Withdrawals mein phone...

Two-Factor Authentication

OTP aapke phone par JazzCash ya Easypaisa ke zariye aata hai. Login confirm karne ke liye use karo. Aapka account malicious login se protected rahe.

Withdrawal Confirmation

Har withdrawal request ke baad aapko SMS confirm karna padta hai. Banking details update karte waqt bhi confirmation required hai.

Session Timeout

Agar 30 minit tak koi activity nahi, account automatically logout ho jaata hai. Public wifi mein bhi aapka session secure rehta hai.

Account Lock Rules

Suspicious activity detect hone par account temporary lock ho sakti hai. Hum aapko email aur SMS se inform karte hain. 24 ghante mein verify karne par unlock hoti hai.

Payment Fraud Prevention

Agar aap kisi aur ke JazzCash account se deposit try karo, system reject kar deta hai. Naam match karna zaroori hai.

Dispute Tracking

Har dispute ke liye hamara system auto-ticket generate karta hai. Aap tracking number se status dekh sakte ho live dashboard par.

Aapke Terms Questions ke Jawabat

Hamari terms mein likha hai ki normal settlement 24-72 ghante hoti hai. Agar 72 ghante ho gaye aur paise nahi aaye, to live chat par screenshot de kar report karo. Hamara team bank logs check karta hai aur 24 ghante mein reply deta hai.

Haan. Agar aap multi-accounting karo, fake payment method use karo, ya harassment conduct karo, to hamara system account lock kar sakta hai. Lock hone se 48 ghante pehle warning SMS milta hai.

Haan, hamari terms explicitly allow karte hain. Jo payment method deposit ke liye use kare, withdrawal ke liye wahi use karna zaroori nahi. Lekin withdrawal account verification ke saath linked hona zaroori hai.

Hamari terms ke mutaliq, CNIC verify hone ke baad account 2-4 ghante mein active ho jaata hai. Address proof submit karne mein zyada time lag sakta hai—up to 24 ghante. Email confirmation hamara system auto-send karta hai.

Nahi, simple update process hai. Account settings mein 'Edit Profile' par click karo. Phone number change karne par OTP verification milega. CNIC update karne par live chat se approval lena padta hai.

Account close hone ke baad aapka transaction history 7 saal tak stored rehti hai tax compliance ke liye. Personal data—CNIC, address—3 saal baad delete ho jaata hai agar request karo. Hamara support team data deletion form send karta hai.

Agar aap Terms violate karo aur account lock ho, to violation clear hone tak fund withdrawal nahi ho sakta. Hum fund hold karti hain, refund nahi dete. Investigation complete hone par fund release hote hain ya permanent seize ho sakte hain.